The business benefits of Servitization plus the availability of IoT technologies (sensors, embedded systems, gateways, connectivity, platforms) are pushing Equipment Manufacturers to develop and deliver Connected Services.

Our definition of Connected Service: a Service enabled by a Connected Product

We define “Connected Service” a service delivered by an Equipment Manufacturer, or a Service Provider, that is based on, or enhanced by, the fact that the product (machine, appliance, system) related to the service is connected to the Internet (“Connected Product”). In this way, the Connected Product and the Connected Service form a Digitally Enhanced Product-Service System.

A few examples of Connected Services offered by leading equipment manufacturers are:

What these value propositions have in common? Are there any common denominators?

Yes, we identified 6 common denominators across all the Connected Services cases.

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