Connected FIELD Services
Take advantage of the continuous connection to your products to perform advanced remote diagnostics and to deliver more effective and faster assistance.
Connected FIELD Services
Automatically monitor the health of all your customers' products and receive notifications about relevant events. Manage and optimize event classification rules, so that you can focus only on what matters.
Connected FIELD Services
Set smart proactive maintenance schedules based on product usage or detected conditions. Continuously update the rules, so that you achieve the optimal balance between risk and cost.
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WHY THIS INFORMATION?
Pursuant to Regulation (EU) 2016/679 (hereinafter “GDPR”), this page describes the methods of processing personal data. This notice is provided in accordance with Article 13 of the GDPR. The notice shall not be considered valid for other third-party websites, which may be accessible via links on this website, for which no responsibility is assumed.
Processable Personal Data
- Personal Data: any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity (Recitals 26, 27, 30 GDPR).
- Data of contractors/users.
- Browsing Data: the computer systems and software procedures used to operate this website acquire, during their normal operation, certain personal data the transmission of which is implicit in the use of Internet communication protocols. This category of data includes the IP addresses or domain names of the computers and terminals used by users, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server’s response (successful, error, etc.), and other parameters related to the user’s operating system and IT environment.
- Data Provided Voluntarily: the optional, explicit, and voluntary sending of messages to the contact addresses indicated on this site and/or the completion of data collection forms entails the subsequent acquisition of the sender’s address, which is necessary in order to respond to requests, as well as any other personal data included in the communication.
Information Regarding the Processing of Personal Data via Social Media Platforms
With regard to the processing of personal data carried out by the operators of the Social Media platforms used by the Data Controller, reference should be made to the information provided by those operators in their respective privacy policies. The Data Controller processes the personal data provided by users through the dedicated pages of such Social Media platforms in order to manage interactions with users (comments, public posts, etc.), in compliance with the applicable legislation.
Specific Notices
Specific privacy notices may be provided on certain pages of the Website in connection with particular services or data processing activities offered.
COOKIES AND OTHER TRACKING SYSTEMS – WHAT ARE THEY AND WHAT ARE THEY FOR?
For information regarding cookies and other tracking systems, please refer to the Cookie Policy available in the website footer and at the following link.
HAS A DATA PROTECTION OFFICER BEEN APPOINTED? WHAT ARE THEIR CONTACT DETAILS?
Servitly has appointed its Data Protection Officer (DPO) pursuant to Articles 37, 38, and 39 of the GDPR. The DPO can be reached at the Data Controller’s registered office indicated above or by email at: dpo@servitly.com.
2. PURPOSE OF PROCESSING, LEGAL BASIS, DATA RETENTION PERIOD, NATURE OF DATA SUBMISSION
PURPOSE OF PROCESSING
LEGAL BASIS
DATA RETENTION
DATA CONFERRAL
Browsing on This Website
The data necessary for the use of the website’s services are also processed for the following purposes:
- to obtain statistical information regarding the use of the services (e.g., most visited pages, number of visitors by time slot or day, geographic areas of origin, etc.);
- to monitor and verify the proper functioning of the services provided.
Such data may also be used to establish liability in the event of alleged computer crimes committed against the website.
The processing is necessary for the purposes of the legitimate interest pursued by the data controller or by third parties, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, taking into account the reasonable expectations of the data subject and the activities strictly necessary for the operation of the website and for navigation itself.(Art. 6(1)(f) and Recital 47 of the GDPR)
The retention of browsing data will last for the duration of the browsing session. In any case, such data will not be stored for more than seven days (unless required for the investigation of crimes by the Judicial Authority).
The provision of data is necessary for browsing on the website
Use of cookies and similar technologies.Please refer to the cookies policy in the website footer.
For non-technical cookies and similar technologies that are not strictly necessary, the processing is based on consent to the processing of personal data (Art. 6(1)(a) and Recitals 42 and 43 of the GDPR).Consent is provided through the website’s cookie banner and cookie policy.
See the cookies policy in the website footer.
See the cookies policy in the website footer.
In addition to navigation purposes, personal data will be processed for:
PURPOSE OF PROCESSING
LEGAL BASIS
DATA RETENTION
DATA CONFERRAL
A) CONTACTS, sending contact requests, information, demo requests, and meeting booking.
The processing is necessary for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract (C44). Art. 6(1)(b) GDPR.
Maximum 12 months.
The provision of data is necessary.
Failure to provide the required data will make it impossible to be contacted and to receive information.
B) DIRECT MARKETING – for the sending of advertising material or direct sales communications, or for the carrying out of market research, commercial and promotional communications, newsletters, by means of automated tools (e-mail, SMS) as well as traditional tools (telephone and postal mail).
In order to compare and, where necessary, improve the results of automated communications, the Data Controller uses reporting systems. Through such reports, the Data Controller may obtain, for example: the number of readers, openings, unique “clickers” and clicks; the devices and operating systems used to read the communication; details of the activities of individual users; details of e-mails sent, delivered or not, and those forwarded. All such data are used for the purpose of comparing and, where appropriate, improving the effectiveness of communications.
The processing is necessary for compliance with a legal obligation to which the controller is subject (C45).Art. 6(1)(c) GDPR.
Data will be processed until consent is withdrawn (opt-out).
Providing the data is optional.
Failure to provide the required data will make it impossible to receive direct marketing communications.
C) HANDLING OF YOUR REQUEST and those of other data subjects, pursuant to Articles 15 et seq. of the GDPR (data subject rights).
The processing is necessary for compliance with a legal obligation to which the controller is subject (C45).Art. 6(1)(c) GDPR.
5 years from the closure of the request, unless legal disputes arise
Providing personal data is mandatory, as it is essential for fulfilling legal obligations.
