Make your After-sales Services Connected and Smarter
Servitly leverages the data stream from your connected products to allow you to perform deep diagnostics, be alerted when relevant events happen and move to smarter maintenance plans. With Servitly you transfer your knowledge into a digital system to make it capable of automating analysis, evaluation, decisions, so that you can focus on improving the efficiency and effectiveness of your service team and partners.

Connected After-Sales Services

Remote Diagnostics and Support

Take advantage of the permanent connection to your products to perform in-depth remote diagnostics over a long time window. Associate detected conditions with possible causes and give guidance on troubleshooting so that your team and partners are much quicker to solve the problem.

Analyse raw data on a long time window and understand what happened long before the event occurred.
Manage the set of rules that give explanations on the why an event occurred and a clear indication of possible solutions.
Solve the issue remotely, if possible.

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Connected After-Sales Services

Installed Base Monitoring and Alerting

Monitor the condition of your entire installed base and be alerted when something relevant happens. Simply manage and fine-tune the rules for classifying and prioritizing events to avoid unnecessary overload and focus only where your attention is needed.

Precisely classify all the possible events to receive a notification only when really matters.
Have a synthetic and clear overview of the conditions of your entire installed based.
Automatically trigger tickets and work orders in your FSM system.

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Connected After-Sales Services

Smart Maintenance

Set smart maintenance schedules based on product usage or detected conditions. Easily keep all rules up-to-date, so that you can reach the perfect balance between risks and costs.

Monitor product usage and condition.
Manage and keep updated the set of rules that associate maintenance activities to usage and detected conditions.
Keep track of executed activities and assess scheduling compliance.

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