Servitly, the blog
Explore new Servitly features, get inspired by success stories, stay on top of servitization trends, and keep up with our latest initiatives.
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Insights
April 12, 2025

EU Data Act, not just yet another EU regulation, but a strategic choice

There are 5 months to go until September 12, 2025, when the EU Data Act will be applied.Have you sold connected products in the EU market? Now is the time to prepare, and it is not just a legal issue.

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Product Releases
January 28, 2025

Manage even the most special and unique interface element of your DPS

It may happen that our 115 built-in layout components are not enough to display the information exactly as you want. From today, there is a new tool available to create and manage your own layout components: the Components Manager.

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News
November 19, 2024

Succeed in your connected services journey supported by our new Learning Center

Our new Learning Center is designed to support you at every step of your connected services journey, whether you're just starting or aiming to enhance your expertise. Start exploring and succeed in your connected services journey!

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Product Releases
October 4, 2024

Support your customers maximize the Uptime of your machines

We introduced built-in algorithms for computing Uptime, Idle Time, Working Time and Downtime Metrics to support you to enhance your value-added digital services by offering Digital Performance Advisory and Reporting.

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Product Releases
September 5, 2024

Transform your Connected Products into Machine Customers

How many connected products do you have today? Did you know you can transform them into Machine Customers? Now you can enable Machine Customer features in your DPS.

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Product Releases
August 6, 2024

Make it easy to order spare parts with Contextual eCommerce

Servitly's new Contextual E-commerce features help both customers and third-party partners quickly and accurately identify and purchase the spare parts that are compatible with the product.

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Product Releases
July 16, 2024

New use cases and a new subscription model to accelerate your connected services journey!

We've reorganized Servitly's features according to specific use cases to better support your business initiatives. As a result of this change, we have updated Servitly's subscription model.

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Insights
April 3, 2024

5 short suggestions for overcoming the barriers highlighted by Gartner® that limit your product servitization journey

Product servitization is a business trend that can bring value not only to OEMs and service providers, but also to end users. product leaders who don't want to miss out on significant opportunities, needs to consider the time it takes to plan, develop and launch a new offering and act now!

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Product Releases
March 21, 2024

Ensure the delivery and quality of your services activities with new data-driven Insights

We are introducing Predefined Insights to enable you to extract more value from your product data and provide you with synthetic information, that you can use to improve and accelerate your decision-making process.

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Case Studies
January 19, 2024

CB Synergy and Valko Synergy by CB: how to increase product sales by 40% per year through a new service offering

CB Synergy and VALKO Synergy are simple and smart servicse that can connect a customer’s product to advanced monitoring management software and allow remote control of one or more products located also in different areas.

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Case Studies
January 18, 2024

Thanks to digitalization and servitization, BAXI is at the side of its customers and partners

The digital transformation and servitization project enabled by the Servitly platform allows to create a new relationship with customers and partners to improve the experience and engagement of users, to optimize performance and achieve sustainability goals.

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Product Releases
December 21, 2023

New widgets to save time in analyzing product performance

These customizable widgets, configurable through the Servitly Console, provide users with a concise view of product performance, helping them save time analyzing product data and defining their operational strategies.

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Insights
December 1, 2023

Welcome EU Data Act!

On November 27, the European Council finally approved the EU Data Act. Its purpose is to unlock the huge economic potential of connected products' data. As providers of a DPS (Digital Product-Service) software that enables the delivery and monetization of connected services, we welcome this new law with enthusiasm.

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Case Studies
November 30, 2023

MF Connect by Mondial Forni: building customer loyalty through value-added digital services

Mondial Forni, a leader in the design and production of ovens for the bakery and pastry world has develop MF Connect, he remote monitoring solution for one or more ovens located in any laboratory or point of sale.

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Insights
November 23, 2023

Digital Twins are transforming manufacturing - an interview with Servitly’s Stefano Butti by IBBAKA

Digital twins, when well designed, are among the most useful of models. Read this interview by Ibbaka to discover the benefits and opportunities manufacturers can realize by leveraging the Digital Twin to evolve their business models.

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Insights
August 9, 2023

Keep calm and build your effective DPS

You didn't know it, but probably you are already developing a DPS system. But how can you be sure that your DPS is really effective? In this article, we will share what we believe an effective DPS should look like so that you can benchmark your DPS and discover if you have the opportunity to strengthen your data valorization strategy.

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News
July 21, 2023

Why do manufacturing companies build and implement DPS systems?

We have recently embarked on a research initiative with Ibbaka, to understand the value drivers that prompt OEMs to build and implement a DPS system. Take this four-minute survey and receive a summary of the results to benchmark your DPS system.

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News
May 18, 2023

DPS system: make or buy? Visit us at SPS Italy to make the right choice

At SPS Italy you can find a demo area providing you with all the necessary elements to understand which software solution best fits your needs.

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Product Releases
May 12, 2023

Servitly Console is coming. Join the waitlist!

Get the autonomy and control you desire to build your DPS system. Join the waitlist and don't miss the chance to be among the first to try out the Console and create your DPS system. 

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News
June 29, 2022

Announcing our € 2,2M funding round

We are thrilled to announce our € 2,2M funding round!The round was underwritten by Primo Ventures – through its Primo Digital and Primo Digital Parallel Italia funds – and supported by two business angels.

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Insights
April 1, 2021

6 blocks to build your Connected Service

We define “Connected Service” a service delivered by an Equipment Manufacturer, or a Service Provider, that is based on, or enhanced by, the fact that the product (machine, appliance, system) related to the service is connected to the Internet (“Connected Product”).

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Insights
January 4, 2021

Why we love servitization, and why you should too

What motivates us even is knowing that we are contributing to a revolution. The transition of the manufacturing industry towards a service culture and economy, or in one word: servitization.We love servitization for many reasons, and you should too!

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Insights
July 2, 2020

Servitization and digitalisation, a two-dimensional space

Servitization and digitalisation often come together, but not always at the same pace. Distinguishing them as 2 independent dimensions helps you better understand and plan your servitization journey. Let’s see how …

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Insights
June 17, 2020

Good morning Digital PSS!

My motto is always “let’s give things a name“. To be able to communicate better, and even “think” about them better. The definition of Digital Product-Service System is a great step forward for us.

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Insights
April 20, 2020

Remote monitoring, smart services and equipment-as-a-service: a recipe for restarting the equipment manufacturing business

Massive remote monitoring, smart services and equipment-as-a-service can be the key ingredients of a recipe for restarting the equipment manufacturing business in the post-Covid-19 era. Let’s see how

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Insights
January 31, 2020

Buy a Software-as-a-Service to sell a Service

If you are an OEM and want to offer services in addition to your products, you will certainly need a software that will manage your connected products and allow digital servitization. For this type of software, you will face with the choice “Make or Buy?”

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Insights
November 26, 2019

IoT-enabled services monetization

You work for an OEM manufacturing company that is defining or has already implemented an IoT-enabled “connected product” project. You are evaluating the possibilities to create new revenue streams to achieve a positive ROI. You started ....

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Insights
September 17, 2019

IoT data monetization vs IoT-enabled service monetization

Many consider data to be the new oil. Others refute this thesis and animate a debate on the correctness of this metaphor. Try typing “data new oil” in Google and you will see the result. Oil or not, there is no doubt data contains an enormous intrinsic value that can be exploited.

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Insights
June 18, 2019

Connected Products and their management, the first digital step towards servitization

Servitization is a transformation journey that takes place in various areas of a company: organization, human resources, business model, field services, research and product development, and more.

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Insights
March 1, 2019

Why do you need a software for servitization?

In the first post of this blog we talk about the key question that originated our business venture: why do you need a software for servitization?

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Privacy Policy

Information notice pursuant to Art. 13 of the Regulation (EU) 2016/679 (“GDPR”)

According to Regulation (EU) 2016/679 (General Data Protection Regulation) we provide you the due information concerning the processing of collected personal data. This notice is not to be considered valid for other websites attainable trough links and data processor shall not be held responsible for third parties web pages.  This notice is provided pursuant to art. 13 of the Regulation (EU) 2016/679 (General Data Protection Regulation) and according to the provisions of the Directive 2002/58/CE, as amended by Directive 2009/136/CE on Cookies, as well as  according to the Provision of the Data Protection Authority dated 08.05.2014 on cookies.

Personal data we may collect and process

Personal data
: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can directly or indirectly be identified, in particular by reference to an identifier such as a name, an identification number, a location data, an online identifier or to one or more specific factors to the physical, physiological, genetic, mental, economic, cultural or social identity (C26, C27, C30).

Navigation data: IP addresses, domain name, URI/URL addresses, time and methot of the request, response code from server and a few information regarding the useragent (OS version, resolution, devise type).

Voluntarily provided data: The optional, explicit and voluntary transmission of messages to contact addresses or forms, entails the subsequent acquisition of sender's address; the latter, along with any other personal information provided, will be necessary for us to reply.

Social media: For more information regarding the processing of personal data carried out by any Social Media platforms deployed on this website, please refer to their respective privacy policies. The Data Controller processes the personal data through the pages of the dedicated Social Media platforms, to manage interactions with users (comments, public posts, etc.) and in compliance with current legislation.


Specific privacy statement may be furnished with regards to specific processings or services offered by the website.
COOKIES: More information available in the specific statement; please click here


DATA CONTROLLER
pursuant to art. 4 and 24 of the Reg. (EU) 2016/679, is SERVITLY SRL – with registered office in via Cavour 2 - 22074 Lomazzo (Italy), represented by the legal representative pro tempore.

The company has appointed the Data Protection Officer (DPO) pursuant to art.37-39 of the Reg. UE 2016/679 whose contact is: dpo@servitly.com

PURPOSES AND LAWFULNESS OF PROCESSING

PURPOSE OF PROCESSING

LEGAL BASIS

DATA RETENTION

DATA CONFERRAL

A) Website browsing
Activities strictly related to site operations and to platform browsing service provision. The data required to avail yourself of this website, will be processed as well in order to:

- Gather statistical information (most viewed pages, number of visitors, timeline visits, geographical source of visit)

- Monitor the status of services

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

Single browsing session and up to 7 days after (except from any requests by the Judicial Authority for crime prevention needs)

Necessary in order to guarantee the navigation

B) Website Analytics
By means of cookies and similar technologies

More information available in the cookie policy

Cookies other than technical ones (or similar) require users’ consent in order to be deployed (art. 6.a GDPR) Whether required, the consent will be requested by means of our cookie policy and its banner

More information available in the cookie policy

More information available in the cookie policy

C) Contact, information request or to book a demo
By means of phone calls or contact forms

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

1 year

Necessary for the legitimate interest of data controller with due regard to user’s rights and fundamental freedoms

Management of interested subjects’ requests pursuant to art. 15 and following (GDPR)

Legal obligationArt. 6.1.c) GDPR processing is necessary for compliance with a legal obligation the controller is subject to;

5 years after its closure, except from controversy

Necessary The provision of personal data is mandatory in order to execute legal obligations 


RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Personal data provided by you may be communicated to recipients who will act as Processors (art. 28 of the Reg. EU 2016/679) and/or persons acting under the authority of the Controller and the Processor (art.29 of the Reg. UE 2016/679) for the purposes pointed ahead. Precisely, your data may be disclosed to recipients being part of the following categories:Subjects providing services for the management of the information system used by SERVITLY SRL and telecommunication networks:Studies or companies in the context of assistance and consultancy relationships;Subjects providing services related to the management of the above mentioned purposes (communication, brochure printing, fliers, websites, videos);Head-hunters agenciesCommercial partners, upon consent;  Competent authorities for compliance with legal obligations and / or provisions of public bodies, upon request;You can request a complete listing of processors writing to the abovementioned addresses.

DATA TRANSFER TO A THIRD COUNTRY AND/OR TO INTERNATIONAL ORGANISATION
Personal data provided won’t be transferred to a third Country outside the SEE.Moreover, all the data will be hosted and retained in Italy; all the third parties to whom data may be disclosed, do have registered office in Italy

AUTOMATED-MEAN PROCESSINGS
Personal data will be manually and electronically processed, as well as by automated-mean activity. It is specified that fully automated decision-making processes are not carried out. With reference to profiling activity carried out with prior and express consent, it will be carried out through the intervention of operators who will elaborate the profile of the interested party and analyse his habits and consumption choices, in order to improve the commercial offer and data controller’s services (non-automated profiling).

DATA SUBJECT’S RIGHTS
You may freely exercise your rights at any time under Reg. EU 2016/679 –GDPR, Sections15, 16, 17, 18, 19, 20, 21 by contacting the Data Controller - SERVITLY SRL in person of its legal representative sending an email to privacy@servitly.com.

You have the right, at any time, to obtain confirmation from the Data Controller as to whether or not personal data concerning you are being processed, request their rectification or erasure, to oppose to personal data processing (also to profiling) without prejudice to the lawfulness of processing, to obtain the restriction of processing.

Without prejudice to any other administrative or judicial remedy, in case you consider your data processing in contrast with Reg. UE 2016/679, pursuant to article 15 lett. f) of Reg. UE 2016/679, you have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it) and, pursuant to article 6 paragraph no. 1, lett. a) and article 9, paragraph no. 2, lett. a), you have the right to revoke your expressed consent at any time.

Exercising your right to data portability, the Data Controller may provide your personal data in a structured, commonly used and machine-readable format subject to the provisions set forth in paragraphs 3 and 4 of art. 20 of Regulation EU 2016/679. 


Informative amendments: Data processor retains the right to modify, update, add or remove some parts of this informative at any time.Date of review: 10/03/24