Take a look at some of our Customer Stories

Domino Printing is a manufacturer of industrial printing equipment and inks, serving global producers of foods, pharmaceuticals, building products, automobiles and components.

Domino Cloud, part of the SafeGuard package, enables remote diagnostics, monitoring and secure access to the status of Domino printers from any location. This IoT-enabled digital platform provides end users with valuable insights and guidance to minimize downtime, reduce maintenance costs and increase operational efficiency. It also supports Domino's back-end users in managing the product service lifecycle, helps Domino's service department optimize operations and meet SLAs and provides Domino's distributors with critical information to effectively perform their service activities.

Edincare Pump is specialised in the manufacture, project design, sale, commission, service and repair of pumped drainage solutions: packaged pumping stations, waste water pumping systems, floor mounted pumping stations, rainwater harvesting systems.

Aqua365 is a real-time monitoring service and online portal that allows the current status of the pump system to be checked and customers and key holders to be notified immediately of any fault conditions. All of this helps to increase the value proposition for customers and generate a new revenue stream for Edincare.

Bonfiglioli designs, manufactures, and distributes a wide range of gearmotors, electric motors, planetary gearboxes, and inverters, capable of meeting the most complex needs in the industrial automation, mobile machinery and renewable energy sectors. The Group offers comprehensive solutions that serve more sectors and applications than any other gearbox manufacturer and is a market leader in numerous areas.

The Bonfiglioli IoT Solution is a complete system that includes proprietary IoT sensors, an Industrial IoT Edge Gateway, the Cloud and a portal. Data from sensors is converted into information on performance, consumption, cycle times, vibration or temperature. This information is stored in the Cloud and accessed via a portal for condition monitoring and predictive maintenance, meeting the needs of different users (Bonfiglioli, OEMs, end customers).

Schnell is the world leading company in the production of automatic machines for reinforcement processing, for the production of electro-welded mesh and software technologies for all shaping centers.

Apollo by Schnell is the Digital IoT platform designed to support operating activities of Schnell clients to maximize business productivity. It is the access point to all services aimed at optimizing machine efficiency, by transforming raw data generated by the machine into valuable insights, useful at every level of control, from operational level up to top decision makers.

Baxi SpA is a leading manufacturer of heating and cooling solutions, located in Bassano del Grappa, Italy. With a long tradition of innovation and dedication to quality, Baxi SpA is committed to providing reliable solutions for residential and commercial applications worldwide

Baxi Al Tuo Fianco is a remote monitoring and management service for boilers and heat pumps designed for two groups of users. For end users, it provides remote control of comfort settings and energy consumption, allowing direct interaction with the boiler. On the other side, Baxi Technical Assistance Centers access the Baxi Al Tuo Fianco digital control room to remotely monitor and configure the customer's boiler, ensuring optimum performance and improving maintenance activities.

Read the full interview with Marco Grisot, Strategic & Product Marketing Team Manager at Baxi

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For more than thirty years, HSD has been a strategic and technological partner to its customers, offering a wide range of mechatronic solutions including electrospindles, dual-axle heads, rotary tables and smart motors, which are used in a variety of sectors.

myHSD provides customers with valuable insights into the performance and productivity of their connected electrospindles. myHSD processes raw data to analyze electrospindle performance, improve operational processes and optimize maintenance through timely notifications and guided troubleshooting procedures. With cloud-connected electrospindles, customers can access real-time data such as vibrations, temperature, spindle speed, and usage statistics for optimal performance.

Siat, part of the M.J. Maillis group, is the market leader manufacturing company producing machines for packaging industry. It is affirmed as quality leader in the market segment related to taping equipment (automatic and semiautomatic), stretch wrappers, strapping machines, flexographic machines and tape dispensers.

OptiRUN is a real-time monitoring and control service that enables remote supervision, allowing for proactive issue detection and diagnostics. It helps prevent downtime, optimize consumable usage, streamline recipe management, and enhance performance and job quality. As part of a comprehensive range of Remote Services solutions, OptiRUN ensures optimal performance, extending well beyond the standard factory warranty and safeguarding the efficiency of packaging lines.

Mondial Forni is a leading company in the bakery oven industry. With more than 70 years of experience, it designs and produces superior quality baking systems featuring innovative functions aimed at guaranteeing maximum flexibility of use and low consumption thanks to their high performance.

MF Connect is a remote monitoring solution for bakeries and food distribution chains. By accessing MF Connect, Mondial Forni end customers can evaluate all important operating data of their ovens, optimise the cooking process in terms of production efficiency and energy consumption, track the production process, operate the unit remotely and receive notifications about relevant events.

Read full case study

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CB is a manufacturing company of cooking equipment such as electric cooking appliances, spit roasters, hot and cold display cases, gyros for the preparation of Kebabs, electric convection ovens, electric pizza ovens and leavening cells.

CB Synergy is a digital service provided on top of the innovative modulated infrared cooking system Leonardo. CB’s motto is “Boost your business productivity with the digital transformation”. CB Synergy helps customers to remotely monitor and control the cooking system, manage recipes, schedule and optimize cleaning operations.

Read full case study

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Intellilight is a division of a provider of hardware systems and software for remote control, remote management and energy monitoring of heating systems, water, electricity and lighting technology.

Intellilight delivers to its customers (municipalities, utility companies and lighting service companies) a digital service allowing them to optimize lighting costs and cut maintenance activities of large lighting systems.

Privacy Policy

Information notice pursuant to Art. 13 of the Regulation (EU) 2016/679 (“GDPR”)

WHY THIS INFORMATION?
‍Pursuant to Regulation (EU) 2016/679 (hereinafter “GDPR”), this page describes the methods of processing personal data. This notice is provided in accordance with Article 13 of the GDPR. The notice shall not be considered valid for other third-party websites, which may be accessible via links on this website, for which no responsibility is assumed.

‍Processable Personal Data

Personal Data: any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity (Recitals 26, 27, 30 GDPR).

Data of contractors/users.

‍Browsing Data: the computer systems and software procedures used to operate this website acquire, during their normal operation, certain personal data the transmission of which is implicit in the use of Internet communication protocols. This category of data includes the IP addresses or domain names of the computers and terminals used by users, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server’s response (successful, error, etc.), and other parameters related to the user’s operating system and IT environment.

‍Data Provided Voluntarily: the optional, explicit, and voluntary sending of messages to the contact addresses indicated on this site and/or the completion of data collection forms entails the subsequent acquisition of the sender’s address, which is necessary in order to respond to requests, as well as any other personal data included in the communication.

Information Regarding the Processing of Personal Data via Social Media Platforms
‍With regard to the processing of personal data carried out by the operators of the Social Media platforms used by the Data Controller, reference should be made to the information provided by those operators in their respective privacy policies. The Data Controller processes the personal data provided by users through the dedicated pages of such Social Media platforms in order to manage interactions with users (comments, public posts, etc.), in compliance with the applicable legislation.

‍Specific Notices
Specific privacy notices may be provided on certain pages of the Website in connection with particular services or data processing activities offered.

COOKIES AND OTHER TRACKING SYSTEMS – WHAT ARE THEY AND WHAT ARE THEY FOR?
‍For information regarding cookies and other tracking systems, please refer to the Cookie Policy available in the website footer and at the following link.

HAS A DATA PROTECTION OFFICER BEEN APPOINTED? WHAT ARE THEIR CONTACT DETAILS?
‍Servitly has appointed its Data Protection Officer (DPO) pursuant to Articles 37, 38, and 39 of the GDPR. The DPO can be reached at the Data Controller’s registered office indicated above or by email at: dpo@servitly.com.

2. PURPOSE OF PROCESSING, LEGAL BASIS, DATA RETENTION PERIOD, NATURE OF DATA SUBMISSION
‍

PURPOSE OF PROCESSING

LEGAL BASIS

DATA RETENTION

DATA CONFERRAL

Browsing on This Website
The data necessary for the use of the website’s services are also processed for the following purposes:
- to obtain statistical information regarding the use of the services (e.g., most visited pages, number of visitors by time slot or day, geographic areas of origin, etc.);
- to monitor and verify the proper functioning of the services provided.

Such data may also be used to establish liability in the event of alleged computer crimes committed against the website.

The processing is necessary for the purposes of the legitimate interest pursued by the data controller or by third parties, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, taking into account the reasonable expectations of the data subject and the activities strictly necessary for the operation of the website and for navigation itself.(Art. 6(1)(f) and Recital 47 of the GDPR)

The retention of browsing data will last for the duration of the browsing session. In any case, such data will not be stored for more than seven days (unless required for the investigation of crimes by the Judicial Authority).

The provision of data is necessary for browsing on the website

B) Website Analytics
‍By means of cookies and similar technologies

‍More information available in the cookie policy

Cookies other than technical ones (or similar) require users’ consent in order to be deployed (art. 6.a GDPR) Whether required, the consent will be requested by means of our cookie policy and its banner

‍More information available in the cookie policy

More information available in the cookie policy

C) Contact, information request or to book a demo
‍By means of phone calls or contact forms

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

1 year

Necessary for the legitimate interest of data controller with due regard to user’s rights and fundamental freedoms

Management of interested subjects’ requests pursuant to art. 15 and following (GDPR)

Legal obligationArt. 6.1.c) GDPR processing is necessary for compliance with a legal obligation the controller is subject to;

5 years after its closure, except from controversy

Necessary The provision of personal data is mandatory in order to execute legal obligations

RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA
‍Personal data provided by you may be communicated to recipients who will act as Processors (art. 28 of the Reg. EU 2016/679) and/or persons acting under the authority of the Controller and the Processor (art.29 of the Reg. UE 2016/679) for the purposes pointed ahead. Precisely, your data may be disclosed to recipients being part of the following categories:Subjects providing services for the management of the information system used by SERVITLY SRL and telecommunication networks:Studies or companies in the context of assistance and consultancy relationships;Subjects providing services related to the management of the above mentioned purposes (communication, brochure printing, fliers, websites, videos);Head-hunters agenciesCommercial partners, upon consent; Competent authorities for compliance with legal obligations and / or provisions of public bodies, upon request;You can request a complete listing of processors writing to the abovementioned addresses.

‍DATA TRANSFER TO A THIRD COUNTRY AND/OR TO INTERNATIONAL ORGANISATION
‍Personal data provided won’t be transferred to a third Country outside the SEE.Moreover, all the data will be hosted and retained in Italy; all the third parties to whom data may be disclosed, do have registered office in Italy

‍AUTOMATED-MEAN PROCESSINGS
‍Personal data will be manually and electronically processed, as well as by automated-mean activity. It is specified that fully automated decision-making processes are not carried out. With reference to profiling activity carried out with prior and express consent, it will be carried out through the intervention of operators who will elaborate the profile of the interested party and analyse his habits and consumption choices, in order to improve the commercial offer and data controller’s services (non-automated profiling).

‍DATA SUBJECT’S RIGHTS
‍You may freely exercise your rights at any time under Reg. EU 2016/679 –GDPR, Sections15, 16, 17, 18, 19, 20, 21 by contacting the Data Controller - SERVITLY SRL in person of its legal representative sending an email to privacy@servitly.com.

You have the right, at any time, to obtain confirmation from the Data Controller as to whether or not personal data concerning you are being processed, request their rectification or erasure, to oppose to personal data processing (also to profiling) without prejudice to the lawfulness of processing, to obtain the restriction of processing.

Without prejudice to any other administrative or judicial remedy, in case you consider your data processing in contrast with Reg. UE 2016/679, pursuant to article 15 lett. f) of Reg. UE 2016/679, you have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it) and, pursuant to article 6 paragraph no. 1, lett. a) and article 9, paragraph no. 2, lett. a), you have the right to revoke your expressed consent at any time.

Exercising your right to data portability, the Data Controller may provide your personal data in a structured, commonly used and machine-readable format subject to the provisions set forth in paragraphs 3 and 4 of art. 20 of Regulation EU 2016/679.

Informative amendments: Data processor retains the right to modify, update, add or remove some parts of this informative at any time.Date of review: 10/03/24

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