Product
What is Servitly?  How does it work? Discover the two parts of Servitly, the DPS system and the Console
Use Cases
Which use cases does Servitly support? Explore those arising from these business initiatives
Customers
Who is using Servitly? Take a look at some of our favorite Servitly case studies
Partners
Need help with your servitization journey? Find the right partner for you
Learn
Do you want to learn more? Discover our Blog, our Academy and our Help Center
Take a look at how Servitly really works
Servitly is a multi-view SaaS used by your customers and your service teams
Customer Views
A Connected Portal for your Customers ...
Operation Manager
Operator
In your Connected Portal your Customers find detailed data, actionable information, recommendations and digital capabilities, that helps them get the most out of the connected product.
This is the vehicle to deliver your Digital Services.
Remote Monitoring
Remote Control
Alerting
Product Fleet Management
Aided Maintenance
Guided Troubleshooting
Performance Reporting
Digital Subscriptions Management
Smart Contextual E-Commerce
Service Views
...and a Connected Digital Control Room for your Service Team
Service Manager
Technician
In your Connected Digital Control Room your service teams find detailed data, insights, meaningful information and digital capabilities, that supports their service activities.
This is the system behind your Digitally-enabled After-sales Service offering.
Remote Diagnostics
Remote Configuration
Maintenance Activity Tracking
Installed Base Monitoring and Control
Bulk Configurations and Operations
Smart Maintenance
Installed Base Health & Performance Analysis
THIS IS POSSIBLE THANKS TO:
A back-end to manage digital shadows, extract information from data, add business logic and integrations
Our Cloud-based back-end includes IoT Digital Shadows management, Processing and Monitoring Engines, Business logic management, E-commerce functions, Integrations with enterprise systems and IoT technologies.
IoT Digital Shadows
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Digital Twins
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Manage the IoT Digital Twin of all connected products, manage its provisioning and lifecycle, store raw data and allow remote control
Processing and Monitoring Engines
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Processing and Monitoring Engines
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Continuously processes raw data to extract useful and actionable information, detect events and conditions, generate alerts and notification for those deserving attention, recommend actions, and trigger business processes
Business logic
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Business data & logic
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Manage the information of your users and all business entities involved: your organization, your end customers, and your partners
E-commerce functions
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E-commerce functions
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Manage all the processes behind the purchase and renewal of subscriptions to digital service plans, ordering of spare parts and consumables
Enterprise system integrations
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Enterprise system integrations
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Enable the integration with your CRM system, to keep business entities like customers and users aligned, with your FSM system to automatically create tickets and work orders, your customer portal to give your customer a coherent experience
IoT Connectors
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IoT Connectors
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Connect to multiple IoT platforms and technologies to collect raw data from connected products and establish two-way communication
Our secret ingredient: the no-code Console
Console Features
Configure any UI element
Design profiled user interfaces for all roles involved in your product-service system.  Customize navigation, pages, content, interactions, and widgets with an intuitive drag-and-drop editor.
Compose meaningful insights
Configure our predefined algorithms, or create your own, to calculate the most meaningful information regarding product health, productivity, consumption, quality, wear, connectivity and any other relevant topic for your users.
Adjust the system to your entire product catalog
Define all connected product models and configure all their specific elements: interfaces, algorithms, rules, raw data, commands and parameters.
Configure your Spare Parts Catalog
Set up your spare parts catalog for sale in the store. Monitor their wear and suggest their replacement at the right time.
Manage your system life cycle
Use the development environment for configuring new features, the staging environment to test them and the production environment to release them to your users.
Define all actions to be performed
Define precisely what actions users should perform when the system detects certain conditions, overcoming the ambiguity and uncertainty of looking only at raw data.
Define all actions to be performed
Define all the types of events you want to track. Organize them by type and topic. Set the conditions that the DPS back-end will use to detect them by processing raw data.
Your brand and your terminology
Define all the visual components that make up your brand. Use your own terminology and translate it into as many languages as you wish.
Remote product control and update
Define the commands and parameters enabled for remote control and manage firmware updates.
Add your own components to the user interface
Integrate your own components to create unique visualizations consistent with your products and branding.
Integrate with external systems
Take advantage of our built-in plugins to integrate your system to third-party software. Define automations to invoke APIs.
Get started now!
Want to put Servitly to the test with your own challenges or just see it in action? Request a demo!
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Privacy Policy

Information notice pursuant to Art. 13 of the Regulation (EU) 2016/679 (“GDPR”)

According to Regulation (EU) 2016/679 (General Data Protection Regulation) we provide you the due information concerning the processing of collected personal data. This notice is not to be considered valid for other websites attainable trough links and data processor shall not be held responsible for third parties web pages.  This notice is provided pursuant to art. 13 of the Regulation (EU) 2016/679 (General Data Protection Regulation) and according to the provisions of the Directive 2002/58/CE, as amended by Directive 2009/136/CE on Cookies, as well as  according to the Provision of the Data Protection Authority dated 08.05.2014 on cookies.

Personal data we may collect and process

Personal data
: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can directly or indirectly be identified, in particular by reference to an identifier such as a name, an identification number, a location data, an online identifier or to one or more specific factors to the physical, physiological, genetic, mental, economic, cultural or social identity (C26, C27, C30).

Navigation data: IP addresses, domain name, URI/URL addresses, time and methot of the request, response code from server and a few information regarding the useragent (OS version, resolution, devise type).

Voluntarily provided data: The optional, explicit and voluntary transmission of messages to contact addresses or forms, entails the subsequent acquisition of sender's address; the latter, along with any other personal information provided, will be necessary for us to reply.

Social media: For more information regarding the processing of personal data carried out by any Social Media platforms deployed on this website, please refer to their respective privacy policies. The Data Controller processes the personal data through the pages of the dedicated Social Media platforms, to manage interactions with users (comments, public posts, etc.) and in compliance with current legislation.


Specific privacy statement may be furnished with regards to specific processings or services offered by the website.
COOKIES: More information available in the specific statement; please click here


DATA CONTROLLER
pursuant to art. 4 and 24 of the Reg. (EU) 2016/679, is SERVITLY SRL – with registered office in via Cavour 2 - 22074 Lomazzo (Italy), represented by the legal representative pro tempore.

The company has appointed the Data Protection Officer (DPO) pursuant to art.37-39 of the Reg. UE 2016/679 whose contact is: dpo@servitly.com

PURPOSES AND LAWFULNESS OF PROCESSING

PURPOSE OF PROCESSING

LEGAL BASIS

DATA RETENTION

DATA CONFERRAL

A) Website browsing
Activities strictly related to site operations and to platform browsing service provision. The data required to avail yourself of this website, will be processed as well in order to:

- Gather statistical information (most viewed pages, number of visitors, timeline visits, geographical source of visit)

- Monitor the status of services

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

Single browsing session and up to 7 days after (except from any requests by the Judicial Authority for crime prevention needs)

Necessary in order to guarantee the navigation

B) Website Analytics
By means of cookies and similar technologies

More information available in the cookie policy

Cookies other than technical ones (or similar) require users’ consent in order to be deployed (art. 6.a GDPR) Whether required, the consent will be requested by means of our cookie policy and its banner

More information available in the cookie policy

More information available in the cookie policy

C) Contact, information request or to book a demo
By means of phone calls or contact forms

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

1 year

Necessary for the legitimate interest of data controller with due regard to user’s rights and fundamental freedoms

Management of interested subjects’ requests pursuant to art. 15 and following (GDPR)

Legal obligationArt. 6.1.c) GDPR processing is necessary for compliance with a legal obligation the controller is subject to;

5 years after its closure, except from controversy

Necessary The provision of personal data is mandatory in order to execute legal obligations 


RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Personal data provided by you may be communicated to recipients who will act as Processors (art. 28 of the Reg. EU 2016/679) and/or persons acting under the authority of the Controller and the Processor (art.29 of the Reg. UE 2016/679) for the purposes pointed ahead. Precisely, your data may be disclosed to recipients being part of the following categories:Subjects providing services for the management of the information system used by SERVITLY SRL and telecommunication networks:Studies or companies in the context of assistance and consultancy relationships;Subjects providing services related to the management of the above mentioned purposes (communication, brochure printing, fliers, websites, videos);Head-hunters agenciesCommercial partners, upon consent;  Competent authorities for compliance with legal obligations and / or provisions of public bodies, upon request;You can request a complete listing of processors writing to the abovementioned addresses.

DATA TRANSFER TO A THIRD COUNTRY AND/OR TO INTERNATIONAL ORGANISATION
Personal data provided won’t be transferred to a third Country outside the SEE.Moreover, all the data will be hosted and retained in Italy; all the third parties to whom data may be disclosed, do have registered office in Italy

AUTOMATED-MEAN PROCESSINGS
Personal data will be manually and electronically processed, as well as by automated-mean activity. It is specified that fully automated decision-making processes are not carried out. With reference to profiling activity carried out with prior and express consent, it will be carried out through the intervention of operators who will elaborate the profile of the interested party and analyse his habits and consumption choices, in order to improve the commercial offer and data controller’s services (non-automated profiling).

DATA SUBJECT’S RIGHTS
You may freely exercise your rights at any time under Reg. EU 2016/679 –GDPR, Sections15, 16, 17, 18, 19, 20, 21 by contacting the Data Controller - SERVITLY SRL in person of its legal representative sending an email to privacy@servitly.com.

You have the right, at any time, to obtain confirmation from the Data Controller as to whether or not personal data concerning you are being processed, request their rectification or erasure, to oppose to personal data processing (also to profiling) without prejudice to the lawfulness of processing, to obtain the restriction of processing.

Without prejudice to any other administrative or judicial remedy, in case you consider your data processing in contrast with Reg. UE 2016/679, pursuant to article 15 lett. f) of Reg. UE 2016/679, you have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it) and, pursuant to article 6 paragraph no. 1, lett. a) and article 9, paragraph no. 2, lett. a), you have the right to revoke your expressed consent at any time.

Exercising your right to data portability, the Data Controller may provide your personal data in a structured, commonly used and machine-readable format subject to the provisions set forth in paragraphs 3 and 4 of art. 20 of Regulation EU 2016/679. 


Informative amendments: Data processor retains the right to modify, update, add or remove some parts of this informative at any time.Date of review: 10/03/24