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Take a look at how Servitly really works
Compose, deliver and sell effective Digital Services
Servitly gives you all the features you need to compose effective Digital Services that generate value for your customers, saving them time, costs and increasing the results they get from their products.

With Servitly you also have all the tools to sell and monetize your offering.

Digital Services

Remote Monitoring and Control

Allow your customers to remotely monitor and control their products, and receive notifications when relevant events happen.

Give your customers a Connected Portal where they can register, view and manage all their connected products, of any family and model.
Allow your customers to interact with the IoT Digital Shadow of their products: monitor their status, view data collected and operations performed, set parameters and send commands.
Detect and show your customers all the events happening to their products and allow them to receive notifications for the most relevant ones.

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Digital Services

Aided Maintenance and Troubleshooting

Help your customers self-manage the maintenance of their products and troubleshoot any problems.

Suggest to your customers the most appropriate troubleshooting activities based on the failures and anomalies detected by the system.
Recommend to your customers at the most appropriate time the proactive maintenance actions needed to minimize the likelihood of failure.
Allow your customers to keep track of maintenance activities performed and to make sure that maintenance schedules are met.

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Digital Services

Digital Performance Advisory and Reporting

Help your customers maximize the performance of their product.

Compute and show your customers synthetic and relevant information about the performance of their products.
Allow your customers to understand the causes of any suboptimal performance and identify actions to improve it.
Send your customers periodic reports with benchmarks and time-based analysis to allow them continuous improvement.

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digital services

Digital Subscriptions Management

Compose, sell and manage subscriptions to your Digital Services.

Compose your digital services offering through subscription plans and add-ons.
Associate each plan and add-on with the correspondent digital capabilities and product features.
Allow your customers to activate, pay for, and manage subscriptions to plans and add-ons.

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Privacy Policy

Information notice pursuant to Art. 13 of the Regulation (EU) 2016/679 (“GDPR”)

According to Regulation (EU) 2016/679 (General Data Protection Regulation) we provide you the due information concerning the processing of collected personal data. This notice is not to be considered valid for other websites attainable trough links and data processor shall not be held responsible for third parties web pages.  This notice is provided pursuant to art. 13 of the Regulation (EU) 2016/679 (General Data Protection Regulation) and according to the provisions of the Directive 2002/58/CE, as amended by Directive 2009/136/CE on Cookies, as well as  according to the Provision of the Data Protection Authority dated 08.05.2014 on cookies.

Personal data we may collect and process

Personal data
: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can directly or indirectly be identified, in particular by reference to an identifier such as a name, an identification number, a location data, an online identifier or to one or more specific factors to the physical, physiological, genetic, mental, economic, cultural or social identity (C26, C27, C30).

Navigation data: IP addresses, domain name, URI/URL addresses, time and methot of the request, response code from server and a few information regarding the useragent (OS version, resolution, devise type).

Voluntarily provided data: The optional, explicit and voluntary transmission of messages to contact addresses or forms, entails the subsequent acquisition of sender's address; the latter, along with any other personal information provided, will be necessary for us to reply.

Social media: For more information regarding the processing of personal data carried out by any Social Media platforms deployed on this website, please refer to their respective privacy policies. The Data Controller processes the personal data through the pages of the dedicated Social Media platforms, to manage interactions with users (comments, public posts, etc.) and in compliance with current legislation.


Specific privacy statement may be furnished with regards to specific processings or services offered by the website.
COOKIES: More information available in the specific statement; please click here


DATA CONTROLLER
pursuant to art. 4 and 24 of the Reg. (EU) 2016/679, is SERVITLY SRL – with registered office in via Cavour 2 - 22074 Lomazzo (Italy), represented by the legal representative pro tempore.

The company has appointed the Data Protection Officer (DPO) pursuant to art.37-39 of the Reg. UE 2016/679 whose contact is: dpo@servitly.com

PURPOSES AND LAWFULNESS OF PROCESSING

PURPOSE OF PROCESSING

LEGAL BASIS

DATA RETENTION

DATA CONFERRAL

A) Website browsing
Activities strictly related to site operations and to platform browsing service provision. The data required to avail yourself of this website, will be processed as well in order to:

- Gather statistical information (most viewed pages, number of visitors, timeline visits, geographical source of visit)

- Monitor the status of services

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

Single browsing session and up to 7 days after (except from any requests by the Judicial Authority for crime prevention needs)

Necessary in order to guarantee the navigation

B) Website Analytics
By means of cookies and similar technologies

More information available in the cookie policy

Cookies other than technical ones (or similar) require users’ consent in order to be deployed (art. 6.a GDPR) Whether required, the consent will be requested by means of our cookie policy and its banner

More information available in the cookie policy

More information available in the cookie policy

C) Contact, information request or to book a demo
By means of phone calls or contact forms

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

1 year

Necessary for the legitimate interest of data controller with due regard to user’s rights and fundamental freedoms

Management of interested subjects’ requests pursuant to art. 15 and following (GDPR)

Legal obligationArt. 6.1.c) GDPR processing is necessary for compliance with a legal obligation the controller is subject to;

5 years after its closure, except from controversy

Necessary The provision of personal data is mandatory in order to execute legal obligations 


RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Personal data provided by you may be communicated to recipients who will act as Processors (art. 28 of the Reg. EU 2016/679) and/or persons acting under the authority of the Controller and the Processor (art.29 of the Reg. UE 2016/679) for the purposes pointed ahead. Precisely, your data may be disclosed to recipients being part of the following categories:Subjects providing services for the management of the information system used by SERVITLY SRL and telecommunication networks:Studies or companies in the context of assistance and consultancy relationships;Subjects providing services related to the management of the above mentioned purposes (communication, brochure printing, fliers, websites, videos);Head-hunters agenciesCommercial partners, upon consent;  Competent authorities for compliance with legal obligations and / or provisions of public bodies, upon request;You can request a complete listing of processors writing to the abovementioned addresses.

DATA TRANSFER TO A THIRD COUNTRY AND/OR TO INTERNATIONAL ORGANISATION
Personal data provided won’t be transferred to a third Country outside the SEE.Moreover, all the data will be hosted and retained in Italy; all the third parties to whom data may be disclosed, do have registered office in Italy

AUTOMATED-MEAN PROCESSINGS
Personal data will be manually and electronically processed, as well as by automated-mean activity. It is specified that fully automated decision-making processes are not carried out. With reference to profiling activity carried out with prior and express consent, it will be carried out through the intervention of operators who will elaborate the profile of the interested party and analyse his habits and consumption choices, in order to improve the commercial offer and data controller’s services (non-automated profiling).

DATA SUBJECT’S RIGHTS
You may freely exercise your rights at any time under Reg. EU 2016/679 –GDPR, Sections15, 16, 17, 18, 19, 20, 21 by contacting the Data Controller - SERVITLY SRL in person of its legal representative sending an email to privacy@servitly.com.

You have the right, at any time, to obtain confirmation from the Data Controller as to whether or not personal data concerning you are being processed, request their rectification or erasure, to oppose to personal data processing (also to profiling) without prejudice to the lawfulness of processing, to obtain the restriction of processing.

Without prejudice to any other administrative or judicial remedy, in case you consider your data processing in contrast with Reg. UE 2016/679, pursuant to article 15 lett. f) of Reg. UE 2016/679, you have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it) and, pursuant to article 6 paragraph no. 1, lett. a) and article 9, paragraph no. 2, lett. a), you have the right to revoke your expressed consent at any time.

Exercising your right to data portability, the Data Controller may provide your personal data in a structured, commonly used and machine-readable format subject to the provisions set forth in paragraphs 3 and 4 of art. 20 of Regulation EU 2016/679. 


Informative amendments: Data processor retains the right to modify, update, add or remove some parts of this informative at any time.Date of review: 10/03/24