Connected FIELD Services
Take advantage of the continuous connection to your products to perform advanced remote diagnostics and to deliver more effective and faster assistance.
Connected FIELD Services
Automatically monitor the health of all your customers' products and receive notifications about relevant events. Manage and optimize event classification rules, so that you can focus only on what matters.
Connected FIELD Services
Set smart proactive maintenance schedules based on product usage or detected conditions. Continuously update the rules, so that you achieve the optimal balance between risk and cost.
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WHY THIS INFORMATION?
Pursuant to Regulation (EU) 2016/679 (hereinafter “GDPR”), this page describes the methods of processing personal data. This notice is provided in accordance with Article 13 of the GDPR. The notice shall not be considered valid for other third-party websites, which may be accessible via links on this website, for which no responsibility is assumed.
Processable Personal Data
Personal Data: any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity (Recitals 26, 27, 30 GDPR).
Data of contractors/users.
Browsing Data: the computer systems and software procedures used to operate this website acquire, during their normal operation, certain personal data the transmission of which is implicit in the use of Internet communication protocols. This category of data includes the IP addresses or domain names of the computers and terminals used by users, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server’s response (successful, error, etc.), and other parameters related to the user’s operating system and IT environment.
Data Provided Voluntarily: the optional, explicit, and voluntary sending of messages to the contact addresses indicated on this site and/or the completion of data collection forms entails the subsequent acquisition of the sender’s address, which is necessary in order to respond to requests, as well as any other personal data included in the communication.
Information Regarding the Processing of Personal Data via Social Media Platforms
With regard to the processing of personal data carried out by the operators of the Social Media platforms used by the Data Controller, reference should be made to the information provided by those operators in their respective privacy policies. The Data Controller processes the personal data provided by users through the dedicated pages of such Social Media platforms in order to manage interactions with users (comments, public posts, etc.), in compliance with the applicable legislation.
Specific Notices
Specific privacy notices may be provided on certain pages of the Website in connection with particular services or data processing activities offered.
COOKIES AND OTHER TRACKING SYSTEMS – WHAT ARE THEY AND WHAT ARE THEY FOR?
For information regarding cookies and other tracking systems, please refer to the Cookie Policy available in the website footer and at the following link.
HAS A DATA PROTECTION OFFICER BEEN APPOINTED? WHAT ARE THEIR CONTACT DETAILS?
Servitly has appointed its Data Protection Officer (DPO) pursuant to Articles 37, 38, and 39 of the GDPR. The DPO can be reached at the Data Controller’s registered office indicated above or by email at: dpo@servitly.com.
2. PURPOSE OF PROCESSING, LEGAL BASIS, DATA RETENTION PERIOD, NATURE OF DATA SUBMISSION
PURPOSE OF PROCESSING
LEGAL BASIS
DATA RETENTION
DATA CONFERRAL
Browsing on This Website
The data necessary for the use of the website’s services are also processed for the following purposes:
- to obtain statistical information regarding the use of the services (e.g., most visited pages, number of visitors by time slot or day, geographic areas of origin, etc.);
- to monitor and verify the proper functioning of the services provided.
Such data may also be used to establish liability in the event of alleged computer crimes committed against the website.
The processing is necessary for the purposes of the legitimate interest pursued by the data controller or by third parties, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, taking into account the reasonable expectations of the data subject and the activities strictly necessary for the operation of the website and for navigation itself.(Art. 6(1)(f) and Recital 47 of the GDPR)
The retention of browsing data will last for the duration of the browsing session. In any case, such data will not be stored for more than seven days (unless required for the investigation of crimes by the Judicial Authority).
The provision of data is necessary for browsing on the website
B) Website Analytics
By means of cookies and similar technologies
More information available in the cookie policy
Cookies other than technical ones (or similar) require users’ consent in order to be deployed (art. 6.a GDPR) Whether required, the consent will be requested by means of our cookie policy and its banner
More information available in the cookie policy
More information available in the cookie policy
C) Contact, information request or to book a demo
By means of phone calls or contact forms
Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47
GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’
1 year
Necessary for the legitimate interest of data controller with due regard to user’s rights and fundamental freedoms
Management of interested subjects’ requests pursuant to art. 15 and following (GDPR)
Legal obligationArt. 6.1.c) GDPR processing is necessary for compliance with a legal obligation the controller is subject to;
5 years after its closure, except from controversy
Necessary The provision of personal data is mandatory in order to execute legal obligations
RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Personal data provided by you may be communicated to recipients who will act as Processors (art. 28 of the Reg. EU 2016/679) and/or persons acting under the authority of the Controller and the Processor (art.29 of the Reg. UE 2016/679) for the purposes pointed ahead. Precisely, your data may be disclosed to recipients being part of the following categories:Subjects providing services for the management of the information system used by SERVITLY SRL and telecommunication networks:Studies or companies in the context of assistance and consultancy relationships;Subjects providing services related to the management of the above mentioned purposes (communication, brochure printing, fliers, websites, videos);Head-hunters agenciesCommercial partners, upon consent; Competent authorities for compliance with legal obligations and / or provisions of public bodies, upon request;You can request a complete listing of processors writing to the abovementioned addresses.
DATA TRANSFER TO A THIRD COUNTRY AND/OR TO INTERNATIONAL ORGANISATION
Personal data provided won’t be transferred to a third Country outside the SEE.Moreover, all the data will be hosted and retained in Italy; all the third parties to whom data may be disclosed, do have registered office in Italy
AUTOMATED-MEAN PROCESSINGS
Personal data will be manually and electronically processed, as well as by automated-mean activity. It is specified that fully automated decision-making processes are not carried out. With reference to profiling activity carried out with prior and express consent, it will be carried out through the intervention of operators who will elaborate the profile of the interested party and analyse his habits and consumption choices, in order to improve the commercial offer and data controller’s services (non-automated profiling).
DATA SUBJECT’S RIGHTS
You may freely exercise your rights at any time under Reg. EU 2016/679 –GDPR, Sections15, 16, 17, 18, 19, 20, 21 by contacting the Data Controller - SERVITLY SRL in person of its legal representative sending an email to privacy@servitly.com.
You have the right, at any time, to obtain confirmation from the Data Controller as to whether or not personal data concerning you are being processed, request their rectification or erasure, to oppose to personal data processing (also to profiling) without prejudice to the lawfulness of processing, to obtain the restriction of processing.
Without prejudice to any other administrative or judicial remedy, in case you consider your data processing in contrast with Reg. UE 2016/679, pursuant to article 15 lett. f) of Reg. UE 2016/679, you have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it) and, pursuant to article 6 paragraph no. 1, lett. a) and article 9, paragraph no. 2, lett. a), you have the right to revoke your expressed consent at any time.
Exercising your right to data portability, the Data Controller may provide your personal data in a structured, commonly used and machine-readable format subject to the provisions set forth in paragraphs 3 and 4 of art. 20 of Regulation EU 2016/679.
Informative amendments: Data processor retains the right to modify, update, add or remove some parts of this informative at any time.Date of review: 10/03/24
