The business benefits of Servitization plus the availability of IoT technologies (sensors, embedded systems, gateways, connectivity, platforms) are pushing Equipment Manufacturers to develop and deliver Connected Services.
Our definition of Connected Service: a Service enabled by a Connected Product
We define “Connected Service” a service delivered by an Equipment Manufacturer, or a Service Provider, that is based on, or enhanced by, the fact that the product (machine, appliance, system) related to the service is connected to the Internet (“Connected Product”). In this way, the Connected Product and the Connected Service form a Digitally Enhanced Product-Service System.
A few examples of Connected Services offered by leading equipment manufacturers are:
- thyssenkrupp MAX
- Schindler Ahead
- Kärcher Fleet
- Domino Printing Scienses Safeguard and Smart Production
- Crown Connected Solutions
- Biesse SOPHIA
What these value propositions have in common? Are there any common denominators?
Yes, we identified 6 common denominators across all the Connected Services cases.Read more
We are a software vendor, our job is to provide our customers with a SaaS that empowers them to offer connected services to their customers.
We are committed to the continuous improvement and enrichment of our software. We feel satisfied when customers express their appreciation.
But what motivates us even more profoundly is knowing that we are contributing to a revolution. The transition of the manufacturing industry towards a service culture and economy, or in one word: servitization.
We love servitization for many reasons, and you should too!Read more
WSC 2020 was probably the event with the world’s highest concentration of companies at an advanced servitization stage. We really enjoyed being a part of it!
In fact it’s fundamental for us to understand how far companies are along their servitization journey and what they need to progress faster. This is what nourishes our development roadmap. We found so many inputs!
In summary, from WSC 2020 we bring these take-aways home:Read more
Servitization and digitalisation often come together, but not always at the same pace. Distinguishing them as 2 independent dimensions helps you better understand and plan your servitization journey. Let’s see how …Read more
In this article prof. Federico Adrodegari, Mario Rapaccini, Nicola Saccani and I have for the first time introduced the concept of DPSS (Digital Product-Service System) as a new software category.
This is definitely a minor event to celebrate, but I am still very happy with it. My motto is always “let’s give things a name“. To be able to communicate better, and even “think” about them better. The definition of Digital Product-Service System is a great step forward for us.
But if you are interested in servitization, it matters to you too.Read more
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